(Fisher Group | Fisher Tree Services and Forest Products – Ottawa, Ontario, Canada)
Revised Effective Date: Jan 1, 2026
Company Name: 1910636 ONTARIO INC operating as Fisher Tree Services
Operating Location: Ottawa, Ontario, Canada
1. Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Ontario.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, phone, email, or in-person services.
2. What Information We Collect
We may collect the following types of personal information:
Customer contact information
- Name
- Address / property location
- Phone number
- Email address
Service-related information
- Property details relevant to tree work
- Photos of trees or property (when provided or taken for quoting/work purposes)
- Service history and job notes
Payment information
- Billing details
- Payment records (note: credit card processing is handled by third-party applications and are used for processing on our website)
3. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
- Providing quotes and tree services
- Scheduling and completing work
- Communicating with you about services or appointments
- Processing payments and invoices
- Responding to inquiries or customer support requests
- Meeting legal, regulatory, or insurance requirements
- Improving our services and customer experience
We do not sell your personal information.
4. Consent
By providing your personal information to us (verbally, in writing, or online), you consent to its collection and use for the purposes outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).
5. Disclosure of Information
We may share personal information only when necessary, including:
- With employees, contractors, or subcontractors performing services
- With payment processors or financial institutions
- With insurance providers for claims or coverage purposes
- When required by law, court order, or regulatory authority
All third parties are expected to protect your information in accordance with applicable privacy laws.
6. Data Protection & Safeguards
We take reasonable steps to protect your personal information, including:
- Physical safeguards (secured office/storage where applicable)
- Electronic safeguards (password protection, secure systems)
- Limiting access to personal information to authorized personnel only
While we take precautions, no method of transmission or storage is 100% secure.
7. Retention of Information
We retain personal information only as long as necessary for:
- Providing services
- Legal, tax, or insurance requirements
- Business record-keeping
After that, information is securely deleted or anonymized.
8. Cookies & Website Tracking (If Applicable)
If you use our website, we may use cookies or analytics tools to:
- Understand website traffic and usage
- Improve website performance
- Enhance user experience
You can disable cookies through your browser settings.
9. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal limitations)
- Ask how your information is used or shared
To exercise these rights, contact us using the details below.
10. Contact Information
If you have questions about this Privacy Policy or your personal information, contact:
Doug Fisher
Attn: Privacy Officer
Address:3289 Munster Road, Richmond, K0A 2ZO
Phone: 613.2983146
Email: admin@fishertreeservices.ca
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”